After many years of hard work, Maddie is very excited about her upcoming PhD graduation. This is particularly as her family from New Zealand will be attending. Maddie arranges professional photographs on the day of the graduation with Professional Graduation Snaps. According to Professional Graduation Snaps' advertisements, they are one of Australia's most experienced and respected graduation photographers with 25 years of experience. They go on to say: 'We offer packages of individual and family photographs. We pride ourselves on the professional service we provide to graduates and their families, creating stunning photos for you and your family.' In booking the photography session by telephone, Maddie communicates to the receptionist how excited she is about having professional graduation photographs by such experienced photographers, that she and her family can share and cherish for life. The receptionist comments: 'Oh, lovely'. However, when the photographs arrive, Maddie is shattered as almost all photographs are blurry, others with closed eyes and/or with poor lighting. It turns out that the owner and sole photographer at Professional Graduation Snap only have 6 months of experience.

Use legislation (and any relevant case law) to answer questions 4. Do not use common law and/or equitable principles.

4. Did Professional Graduation Snaps breach section 18 of the Australian Consumer Law? (State relevant case law and use IRAC to solve)