After much deliberation, Rebecca recently purchased a second-hand Range Rover from Ray's Used Car Centre. Rebecca was looking forward to cruising down to Victor Harbor with her friends, getting McDonald's whenever she wanted and having her friends be

envious of her car. However, within a week of her purchase, Rebecca's car broke down in the middle of Adelaide's CBD, only 5 minutes away from her house. Rebecca has not been able to embark on any of her planned adventures, and her friends definitely are not envious of her purchase. Unfortunately, a mechanic charged Rebecca $3000 to fix her car problems. Ray's Used Car Centre has also been slow to address her concerns. Rebecca has been left feeling frustrated, claiming the car has not met her expectations. When speaking to Nigel and Amelie, Rebecca said, "I wish I didn't purchase this car, I should have weighed up my other options".

what Rebecca is experiencing. Then, discuss and analyse why Rebecca might be feeling this way. Finally, provide recommendations to Rebecca and Ray's Used Car Centre regarding how they might avoid this occurrence in future.