After pilot-testing a new tool for patient satisfaction, the project director determines that the Cronbach alpha (a measure of internal consistency) is 0.35. The project director concludes which of the following? After pilot-testing a new tool for patient satisfaction, the project director determines that the Cronbach alpha (a measure of internal consistency) is 0.35. The project director concludes which of the following? Some of the items in the tool might be measuring a different construct. The tool is demonstrating good internal consistency. The tool is stable across time. The tool needs further pilot testing