After reading the Nordstrom case and the data provided in the excel, please answer the following questions:

1. What is the cause of the problems highlighted in the case? How serious are these problems?

2. Are Nordstrom employees pressured inappropriately by the sales-per-hour system? By management?

3. How effective is the memo reproduced as Exhibit 3 in clarifying the distinction between sell and non-sell hours?

4. How would you change the management systems at Nordstrom?