After reviewing the information presented along with your research in the Case Study, including the direct illustration of the results/incidents stemming from failure in Quality Assurance protocols surrounding the Heathrow Terminal 5 development effort, please address the following questions: What are the main causes of the failure of the project? Were the Quality Assurance protocols considered? Why did the new baggage handling system excel in test runs but struggle in real-life operations? What roles and responsibilities within the collaboration team of developers could have been critical to identifying and preventing the issues faced during the Heathrow Terminal 5 project, and how might defining these roles have impacted the project's outcome