After reviewing these two change management models, you begin your implementation. Soon, you realize that employees are struggling with one of the strategies that you have implemented. Some team members have said they don$$t see the urgency for this change. Others say it is too fast and they like how things $$used to be$.$ The overall consensus, however, is that the employees don$$t understand what their roles are on the project.

Look at the Kotter modelLinks to an external site. again. Which step or steps in the change management process do you need to focus on the most?