After the approval on the steering committee, Encik Akhyar calls Puan Husna, the IT executive to asks her to conduct a preliminary investigation. As part of the preliminary investigation, the system analyst will interview the account executive to get information on the existing cash disbursement system. A user satisfaction survey is also carried out to define the functionality required by the user.

After finalizing the preliminary investigation, Encik Akhyar meets Puan Husna again. The discussion lasts for an hour. At the end of the meeting, Encik Akhyar said to Puan Husna, "I want you to lead this project. I can see that you have all the qualities to become a good project manager. You may now start planning for the project activities".

In the following week, Encik Akhyar received a summary report. From the summary report, there were lack of information provided on the proposed project activities. At the same time, Encik Akhyar also needs further information on the critical tasks to avoid any delay of the project.

Question: By relating to the situation above, discuss the importance of understanding the existing system at the beginning of the analysis phase. (6 Marks)