After three years as a lead customer service representative for an Internet-based clothing company, Jane is eager to apply for a team supervisor position. She has good relationships with the employees in her department, but she is not sure what skills she needs to have to be considered for the promotion. At her performance appraisal meeting with her manager, she asks, “What can I do to build my skills to prepare me to become a supervisor?”

What advice can you give Jane on developing her skills?