After waiting in line for several minutes, a client approaches your window with a transaction. Just as you begin the transaction, the phone rings and no one else at the branch is available to answer it. What would you be most and least likely to do? MOST PICK ONE OF EACH LEAST Because the client is clearly in a hurry, ignore the phone and finish the transaction. If the call is important, the caller will call back. Politely excuse yourself from the client and answer the phone. Place the caller on hold and return to the client. Explain to the client that you have to answer the phone because your manager requires you to do so. Take the call and hurry back to the client. Ask the client if he minds if you take the call. Answer the call only if he says it's okay to do SO