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After watching the E-Menu video below, answer the following questions:. https://www.youtube.com/watch?v=U3ZCHxynXRU&t=23s List and discuss three (3) ways in which technology can enhance the guest experience.
- After watching the E-Menu video below, answer the following questions:. https://www.youtube.com/watch?v=U3ZCHxynXRU&t=23s
- List and discuss three (3) ways in which technology can enhance the guest experience.
- List and discuss three (3) ways in which technology might detract from the guest experience.
part 2
- You have been offered the prestigious job of Concierge at a top hotel in a major metropolitan city. Research the job description and responsibilities of this career.
- Explain what this position is responsible for and what would you do to WOW your guests.
- Be sure to site your sources.
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OM operations management
Authors: David Alan Collier, James R. Evans
5th edition
1285451376, 978-1285451374
