After your meeting with Jim you go back to the community service office for a meeting with your supervisor. There has been a number of miscommunications between your department and other support services.

At times, this has meant no one has arrived to support the client or the community services worker has arrived at a time different to what has been communicated to the client.

You know that the person whose role it is to schedule services is feeling overwhelmed with the amount of work at the moment and so mistakes are being made. This person also has been in conflict with quite a few staff and is not giving them the appropriate number of shifts, leaving you and other staff supporting a large group of clients or clients missing out.

Your supervisor has called this meeting to review your role as they hope you will be able to take on more responsibility in the service within your current role. Your supervisor would also like you to offer any insight into the issues the organisation is experiencing and potential ways to improve current practice.

Question at position 3

3

14 points

Question 3 is unpinned. Click to pin.

Question at position 3

You are to role play this meeting with your assessor who will play the role as your supervisor. In your role play you must demonstrate the ability to:

• Read workplace documents relating to your role and clarify understanding with you supervisor.
• Contribute to identifying and voicing improvements in work practices.
• Identify and communicate issues that are impacting on employee and client rights.
• Refer any unresolved conflict to the supervisor.
• Consult supervisor regarding options for skill development opportunities and discuss initiation of action.
• Clarify work instructions and negotiate time frames in regard to the management of potential conflict issues and professional development opportunities.

Your supervisor has called this meeting to review your role as they hope you will be able to take on more responsibility in the service within your current role.

Your supervisor would also like you to offer any insight into the issues the organisation is experiencing and potential ways to improve current practice.

Ensure you go into the meeting with some ideas relevant to what will be discussed.