Agency workers work regularly at a client site but are employed by another firm (outsourcing company). Contractors are self-employed. It will refer only to contractors who work at client sites.

1. What are the challenges for the organization and for employees who work as agency employees or contractors in terms of their effectiveness and well-being in this work arrangement? Provide specific examples

2. What personal characteristics enable some people to work as agency/contract workers better (or worse) than other people? Why are those attributes important?

3. How can leaders (supervisors to executives) support and maintain the performance of agency and contract workers who are not their own employees? Provide specific examples from your experience as an agency/contract worker, a manager of agency/contract workers, or knowledge of others in those situations.