Ahmad is an accountant of MatDeen Mart, a growing convenient store around Kuala Terengganu. In assessing their financial information, he encounters some problems of getting information from the systems. For example, store managers cannot obtain information other than what is contained in periodic, preformatted reports. If they request information from several functional areas, the system bogs down.

He was thinking on developing a new system which he believed to be flexible, efficient and responsive to user needs. In one seminar he attended, there is one statement capture his mind:

?Whether systems changes are major or minor, most companies go through a systems development life cycle (SDLC).?