Ahmed just got into a fender bender and needs to pay for some car repairs. He has the most basic credit card that the bank offers, already. Hes not sure if its better for him to use the credit card he has or apply for a different credit card, to pay for this issue. While Ahmed is here to solve his issue, he is still really angry about the fact that the other car hit him. He is agitated and, while he knows its not the banks fault that he is in the situation, he is not being very kind.

Questions: List three things about the customer or the customers problem that you will need to get more information about before being able to help find a solution or complete the request.

Describe a possible product (be specific and choose a specific bank product from Chase or Bank of America) that you could suggest for this customer to address his/her needs. In 1-2 complete sentences, describe why you think this is the best solution for this customer, as well as potential drawbacks.

Using complete sentences, explain how the customer can get to the solution you have proposed, using the banks website. Be clear in your instructions.