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Ahotelmanagertriestoimprovethefirstimpressionhotelguestshavewhentheycheck-in.Thedelivery time contributes to the first impression, i.e. the time it takes to bring the guest's luggage to the room aftercheck-in.Arandomsampleof14guestsonagivendaywasselectedonthewestwingofthehotel and on the east

Ahotelmanagertriestoimprovethefirstimpressionhotelguestshavewhentheycheck-in.Thedelivery time contributes to the first impression, i.e. the time it takes to bring the guest's luggage to the room aftercheck-in.Arandomsampleof14guestsonagivendaywasselectedonthewestwingofthehotel and on the east wing of thehotel

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