AI is a broad field that includes specialty areas that provide a number of intelligent techniques that organizations use for knowledge discovery, distillation, and application. Today, companies across industries increasingly rely on AI technologies to automate structured and repetitive work processes, gain insights through extensive analysis of large data sets, and engage with customers and employees in new ways. Read Chapter 11 in your textbook and Lesson 11: Knowledge Management and Artificial Intelligence, and answer the following questions:

• Select an organization of your choice and describe how the organization is using aspecificintelligent techniqueto improve a business process or decision-making.
• Discuss two benefits of using the intelligence technique.