Akihabara Imports offers the widest selection of Japanese animation products available on the Internet. All products are shipped with certificates of authenticity. Choose from our vast selection of action figures, collectibles, DVDs, and print books. Items noted with (*) are signed by the original author. Some supplies are limited, so act now! Use our secure online form for immediate purchase, or call our operators at 555.555.5555, all day and all night, seven days a week.

What is the primary purpose of this message?

To sell animation products to a customer

To track an order

To provide customer service

To respond to a customer complaint

What is the secondary purpose of this message?

To provide customer service

To rebuild the existing customer relationship

To build goodwill with the customer

After identifying the purpose of your message, you should select the most appropriate communication channel. When determining the most effective channel for your message, which of the following should you consider? Check all that apply.

Necessity of a permanent record

Amount and speed of feedback and interactivity required

Importance of the message

Senders composing preference

Amount of effort involved

Degree of formality desired

Confidentiality and sensitivity of the message