Al Seer Logistics company is involved in many types of Logistics and Supply Chain activities. The company operates many warehouses and transport management in Oman. Recently, during a survey with the customers company came to know that there are many complaints due to the late re-packing in the warehouse and delivery of the goods to customers. Management of Al Seer Logistics company is very enthusiastic to improve their and delivery system to the customer.

Delivery Locations: Muscat, Barka, Sohar, Shinas

Distribution Center: Muscat

Re-packing issues: 16 out 50 Deliveries

Late Deliveries: 15 out of 50 Deliveries

Assignment:

As a quality management expert, you need to work with Al Seer Logistics and by applying different six sigma techniques, provide solutions to the problems company is facing at the moment.

Tasks:

Analyze Phase:

Now it is of the utmost importance to determine the quality of the current process. (baseline performance).

Hypothesis-Testing

T - F test

ANOVA test

Scattered Diagram