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Alaina's customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 18,800 calls and incurred costs of
Alaina's customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 18,800 calls and incurred costs of $517,000. Of these calls, 4,250 were for the company's wholesale operation; the remainder were for the retail division. Costs allocated to the wholesale operation under activity-based costing system should amount to
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