Alice has just moved to Australia and is interested in getting broadband access. She goes into Better Computer Store, and asks Carl, a recently hired salesperson, if there is a wireless router that he recommends. Alice states that the modem absolutely must have 5n-wireless, a new broadcasting standard that her computer is capable of using. Carl, worried that he will seem inexperienced, states that he has a large amount of experience in this area and recommends the Dove wireless router, a bargain at only $300. Alice buys the Dove but is disappointed that the device does not use 5n wireless, but only an older 4n technology. Alice is upset, as 4n is significantly slower than 5n.

When Alice attempts to return the device to Better Computer Store for a refund, the manager, Erik, points to a sign which reads "In all cases except a malfunctioning device, all returns will be for store credit only." As the router is working properly, Erik refuses to give Alice a refund.

Advise Alice as to whether she may utiliseConsumer Guarantees to secure a refund.DO NOT discuss any potential claims that may be made under section 18 or 29 of the Australian Consumer Law.