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Alison, a line manager at the computer monitor manufacturer Ocular, has come up with a new system to streamline production. However, her supervisor resists the
Alison, a line manager at the computer monitor manufacturer Ocular, has come up with a new system to streamline production. However, her supervisor resists the idea on the basis that the current system "has worked just fine for a couple of decades." The supervisor's resistance to change is a result of Multiple Choice misunderstanding. timing. surprise. inertia. self-interest
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