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all 5G @ Requirements B. Create the actual deliverable you would write to communicate your message to the audience you identified in part A of
all 5G @ Requirements B. Create the actual deliverable you would write to communicate your message to the audience you identified in part A of Task 1, including the sections listed in the corresponding Work Scenario \"Components\" list. Note: This should be the actual written communication deliverable you would send to your chosen audience. C. Explain the structure and design of the deliverable you submitted in part B by doing the following. Your explanation should be in a separate document from the deliverable you submitted in part B of this task: 1. Explain how you effectively used three of the following structural components in your deliverable from part B of this task: * headings and subheadings paragraphs * bulleted lists columns Home Work Scenario 1: Organizational Change Scenario 1: Organizational Change You are an IT manager for customer service and collections at a financial organization. You manage a team that consists of 10 systems analysts who do the following: 1) Five systems analysts manage the customer payment processing, understanding payment card industry (PCI) data security standards, which is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. They also understand National Automated Clearing House Association (Nacha) rules and regulations that manage the administration, development, and governance of the ACH network, which is the electronic system that facilitates the movement of money in the United States. 2) An additional five systems analysts work with debt management and collection systems and have expertise in understanding the customer and how to track the financial delinquency of an account. The systems analysts understand what customer service needs to know regarding the customer delinquency to convey and communicate to the customer. A debt management and collections system eliminates manual effort, reduces errors, and improves the ability to collect unpaid debt. The team has been together for five years and works together well. But as the IT manager for customer service and collections, you have decided that these two groups of analysts would be better split into two different teams. You feel you should continue to manage the five systems analysts for the debt management systems due to their role serving a customer service and collections function, which you are an expert in. Because you do not have expertise and knowledge in PCI and Nacha compliance, you have determined that the five systems analysts for payment processing should be under the IT manager for accounting. You feel this is appropriate because the mandates for compliance of PCI and Nacha responsibility fall under the accounting finance hierarchy. As IT manager of the customer service and collections team, you discussed these changes with the accounting and finance IT manager, and you both agree with this change. Separating these two teams will require approval from the chief information officer (CIO) due to the change in cost center for salaries for the five analysts moving to the finance team, a change in seating, and the five analysts reporting to a new manager. As manager of your team, and because you are the one requesting the changes, you are responsible for communicating your message to the relevant stakeholders (audiences). Choose two of the stakeholders listed below. Different stakeholders will need different information as you move forward with the reorganization of your team. Audience Choice #1 Chief Information Officer (CIO) Message: Develop a recommendation and request for approval to move the five systems analysts who manage customer payment processing from your team to the accounting and finance IT team, The CIO understands the challenges associated with the continuous training required to stay current with the PCI and Nacha mandates, which the organization must meet in order to process electronic payments. It makes sense to have the systems analysts responsible for this report to the department that is well versed in these legal mandates and technical changes to stay compliant. Components: Include the following components in your request: summary of the issue and request o iustification for the chanae Audi Choi 43y Staff Message: Develop a communication that announces the organizational change to your team members. The team members consist of 10 systems analystsfive are systems analysts for the collections system and five are systems analysts for the electronic payment processing. The team is like a family; they have worked together for years. The team is very professional and covers for each other on both sides of the functions. For example, some of the collections analysts cover for the electronic payment processing analysts when needed, and vice versa. There has been some overlap of responsibilities. This change will not only separate the team but will also mean that the skills each team member has developed to cover for each other will no longer be provided. mponen Include the following components in your message: Identify the reason for the change. Notify the five systems analysts for customer payment processing that they will be moving to a new IT manager and will be in a different building in the future. Provide the timeline of when this will happen
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