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Allen Insurance Company has multiple locations across the United States. The CEO wants to increase efficiency in each line area and improve customer service. She

Allen Insurance Company has multiple locations across the United States.  The CEO wants to increase efficiency in each line area and improve customer service.  She established a small team to create an online portal where relevant information could be housed in a systematic approach.  Employees will be able to easily access information using the portal.  Which of the following best represents this scenario?  

 

a.

Knowledge dissemination

 

b.

Knowledge application

 

c.

Knowledge hierarchy

 

d.

Knowledge creation

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