Allen manages the outside maintenance crew for a country club. His team of 14 men is responsible for the golf course, pool, and tennis court maintenance. Allen spends a lot of time training new employees, after which he spends time individually with each employee. When he spots an employee doing something wrong, he immediately retrains him or her. Then, he follows up to make sure the employee is performing correctly. Yesterday, Allen's manager stated that the owners felt it would be a good idea for all managers to begin writing yearly performance appraisals on employees. Allen has never written down anything about his employees, and he has no clue where to begin. After thinking about what items he should appraise, Allen wrote down his crew's responsibilities for the golf course, which include cutting the grass twice a week to specified heights, trimming the greens daily, moving the pin and tee box markers daily, maintaining the sprinkler system, seeding, and fertilizing every month.

Now that Allen has determined the items he can include in his employee's performance appraisals with regard to golf course maintenance, list some of the subjective items that Allen will be able to monitor.

Frequently, the employees interact with members and guests, so what are some ways Allen can measure customer satisfaction?