Alpha Hotels Management System

Business needs and environment

Alpha Hotels Chains is now running its 20 hotels around the country on twelve-year-old computing infrastructure that is significantly different in each of the hotel chains and so lacks integration. As a result, each hotel runs independently, and data reconciliation from each hotel must be done manually. This results in a significant waste of a company's resources in terms of both money and time. In comparison to their competitors, the company's customer satisfaction score and image are likewise declining. The Hotel Chain will be able to function more efficiently, lowering expenses and eventually becoming more profitable, if the HotelWare hotel management system is introduced. Alpha Hotels Chains will also be able to use the new computing facilities to record and store consumer information in order to secure repeat business, generate new business, and increase hotel occupancy levels. One of the chain's goals is to grow to 24 hotels by the end of the year, and the profits generated by the successful installation of the new computer facilities might be used to help achieve this aim. The key business objectives are to improve the efficiency of the guest administration procedure in order to increase client satisfaction, to improve function administration to increase profitability, and to improve personnel and service management in order to achieve staff reductions and large gains in hotel occupancy and facility use.

Project objectives

The objectives of the project of implementing a modern cloud-based integrated computing system across the hotel chain are:

To set up, configure, and personalize a HotelWare instance on the cloud in order to unify functions across several hotel branches and save money.

To install adequate desk top computers for business users in all Alpha hotels in order to improve the efficiency of the customer service operation and thus the satisfaction index.

To train users on how to use the HotelWare management system to improve function administration and subsequently profitability

Project Requirements

The project is expected to be commenced and fully implemented within 8 months with a working deadline of February 2023. The personal computers that are to be used with the new system should be delivered within 90 days of the contract. The project is expected to have a one-off cost of $ 1, 000,000 and subsequent annual fees of $ 350,000. Training of the system users is also required before the system goes live.

The overall process of the HotelWare hotel management system includes Initial planning, Scoping, Development, Deployment, Testing, and Training. Major stakeholders of this project are Executive Director, IT Manager, Project Manager and Project Team Members from the functional, software, hardware, and quality assurance team and contractor. You must research and estimate the resource requirements and task allocation. If so, make sure that you list all the assumptions as well as the constraints Your assignment report must develop a project plan that:

o Project Charter

o Construct Work Breakdown Structure (WBS)

o Estimate the time breakdown for each phase of the project

o Determine resource needs for your project

o Draw a Gantt Chart for your project o Stakeholder analysis for your project