Alternatively, introduce a new product/ service and investigate what would be required to be done. Assumptions: • The location has been found, and the business case (money) has been approved. • Product high-level feature/ functionality is agreed to with marketing. Details are yours. • The target date of launch is six months from now. • Resources are available. • What is the architecture? • How is it going to meet these key criteria? • Scalability • Availability Reliability / Fault Tolerance • Maintainability • Serviceability • Manageability High-Level Plan

 1. How are we going to build it/ implement it?

 2. What are the major tasks? 

3. How long would they take? 

4. What is the order that is required to be followed? 

5. How are we going to test it? 

6. How are we going to hand over to operations for day-to-day management? 

7. What support will be provided?

 To meet your design, discuss the following – provide specifics 1. Procurement of equipment and services to meet your design 2. Communications management 3. Alpha Testing and Evaluation 4. Implementation 5. Release Management 6. Support provided? E.Service Operations 1. What are the operational service objectives from an IT perspective list three objectives? 2. What would be the three typical IT operations matrices that you would focus on? How would they be measured and handled? 3. Describe: a) 3 Typical IT Operations incidents that could occur b) 2 IT problems that could occur c) 3 IT Fulfillment Requests that would be required. 4. How would you make the environment more secure – provide two ideas that you would consider/ invoke. Continuous Service Improvement. 1. With your project in mind, complete the following: 2. What are the Critical Success Factors (CSF) for your Project? 3. What are the Key Performance Indicators (KPI) for the CSFs? 4. What is the desired outcome - the benchmark? Substantiate it. What actions would you need to take to meet the targets identified in 3 above (KPIs)? Conclusions 1. What is the objective that you will meet? 2. What could be the potential risks? 3. How would you mitigate them? 4. Final Remarks