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Alter's Home Center ( AHC ) sells renovation and remodeling products to both contractors and individual home owners. One of the services AHC offers is
Alter's Home Center AHC sells renovation and remodeling products to both contractors and individual home owners. One of the services AHC offers is delivery of the purchased products to the customer's work site. Because not all customers take advantage of the delivery service option, ACH adds percent to the cost of the products purchased to cover the delivery cost. A business intern spent the summer at ACH. The intern's assignment was to analyze the delivery service and recommend a better way to charge customers for using it The intern, who had studied activitybased costing, identified the following activities and the data related to them:ActivityCost DriverAnnual CostAnnual Driver VolumePicking orderNumber of items$ itemsDelivering orderNumber of ordersordersHandling complaintsNumber of complaintscomplaintsTotal delivery cost$ The intern selected two customers, who were frequent customers, to use as an illustration of the system: Wagner Remodeling and Burlington Contractors. The intern collected the following information on these two customers for the most recent six months:Wagner RemodelingBurlington ContractorsTotal order value before delivery charge$ $ Number of ordersTotal number of itemsNumber of delivery complaintsRequired:What would the delivery charge for each customer be under the current policy of percent of order value?What would the activitybased costing system estimate as the cost of delivering to each customer?
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