Although a quality department employs many talented individuals, they seem to have widely different views of how to support the company's overall quality strategy. Which of the following actions by the quality manager is most likely to help resolve this situation? Clarifying the department's mission statement and obtaining staff support 136 137 Redefining each employee's responsibilities and clarifying their assignments C Asking each employee to paraphrase his or her job description D Consulting with human resources about how to change the situation