Amanda has come to your office to complain about service charges in her account . Although you need to investigate further to make sure those charges are legitimate she seems to be super upset and starts ranting uncontrollably in your office . She starts saying stuff like I need to speak to a real Canadian , you cant help me !! Over the phone your company has a strict policy of customer etiquette and has asked you to remain professional at all times . This customer is crossing the line and you are unsure how to handle it !! You need to find the right words to calm her down and ensure you do not compromise your ability to continue working at the company !! Please do a script on how you would handle the interaction play both sides the client and the customer !!!