Amazon has recently embarked on a delivery strategy to deliver packages earlier in the day and to a greater number of customers. This strategy involves hiring independent agents to pick up and deliver the packages, allowing for improved performance and on$-$time Prime delivery fulfillment by both their regular employed delivery fleet and the independent agents. The traffic manager in charge of the La Crosse market has been monitoring the number of complaints made by customers when their package is delivered by an agent. Complaints may be in the form of missing packages, late delivery, bent boxes, and the like. She monitors her agents for a $10-$day period with the following results: