amazon Monthly Customer Service $($CS$)$ Metrics "Monthly Goals: Calls per Hour $($Calls$/$Hr$)\backslash (>=13,000\backslash )$; Customer Service $($CS$)$ Score $\backslash (>=84\backslash \%\backslash )$; Job Satisfaction $($Job Sat.$)>=82$ ; Escalations $($Esc$.)<=10\backslash \%$; Resolutions $($Res$.)>=\backslash (95\backslash \%\backslash )$ Which area would you want the team to train others on$?$