Amazon Sets a Demanding Pace on the Job In a visit to an Amazon distribution center, a group of business students and their professors met with the general manager.3 After taking them on an extensive tour of the five-acre facility, the general manager commented on the slowness of the visitors' walking pace. He described the Amazon Pace, a fast, aggressive walk, and confirmed that the average employee walks eight or nine miles during a shift. These employees are called "pickers," and their task is to fill an order and deliver it to the processing and packing center as quickly as possible. The design of the center is a trade secret that results in a random distribution of products. Therefore, the picker has to cover a number of directions and distances while filling an order. Those who cannot keep up the pace are usually let go, just as would be those who steal.

1. Does the requirement to walk an average of eight or nine miles at a fast pace every day strike you as a reasonable expectation for employees at Amazon, or any other workplace?Why or why not?

2. Should a company that wants to impose this requirement tell job applicants beforehand?Why or why not?

3. Is it ethical for customers to patronize a company that imposes this kind of requirement on its employees? If yes, why? If no, what other choices do customers have and what can they do about it?