Amazon's "autobot" recently recommended a book to one of us titled Quality Maintenance: Zero Defects through Equipment Management. The book's description is "Achieve zero-defect product quality by eliminating the root causes of your equipment defects. An easy-to-read case study of Total Production Maintenance, Total Quality Control, and Just In Time at a world class manufacturing plant".

Without reading this book, we know that its advice is wrong. How do we know?

Post your answer on the discussion board (this is mandatory) by clicking on the Ice Breaker Answers link, your typical posting should be similar to the one below:

"Achieving a target of zero defects is unrealistic because ......"