Amy, an assistant manager at a credit union, added functionality to the deposit software used by tellers in the credit union to detect fraudelent activity before the deposit does into a customer's account. in which management responsibility area was Amy acting in when she added this functionality?

Amy, an assistant manager at a credit union, added functionality to the deposit software used by tellers in the credit union to detect fraudulent activity before the deposit goes into a customer's account. In which management responsibility area was Amy acting in when she added this functionality? Monitoring Implementing Planning Changing and Improving