Amy and Carl were on opposite sides of a dispute about building a light rail line in their neighborhood. They often clashed during the stakeholder process meetings run by Daniel, a mediator. One day, after a group meeting, Amy asked to speak with Daniel alone.

"I need some help," she told him. "It's getting harder and harder for me to work with Carl because so much of what he says and believes offends me$.$ I want to deal with it just between him and me$,$ so I$\text{'}$m not looking for you to take on another job. But I was wondering if you had any advice. Maybe there are some conflict resolution skills I could learn that would help me work with Carl."

Daniel said, $"$Of course! I$\text{'}$d be happy to give you some ideas. And it's good to think about using these kinds of skills outside of formal processes; that way, the potential for destructive conflict goes way down."

Based on their conversation, Daniel plans to provide Amy with conflict consulting. Select a core assumption of conflict resolution that also applies to conflict consulting.

The process will encourage win$-$win thinking.

The process with encourage zero$-$sum thinking.

The process will help maintain the parties' positions.

The process will change the parties' values.