1. An advertising firm wants to begin using AI to sort through lists of customers, verify contact information, and segment names by target demographics. The leaders of the advertising firm know that

a. they will no longer need any humans to develop advertisements

b. robotic process automation will cost more than machine learning.

c. predictive analytics uses algorithms to explain why last years sales were low.

d. implementation is the biggest AI challenge.

1. As the director of human resources, Azhar convinced the company to spend a large sum of money on a new training program. After spending thousands of dollars implementing the training and almost four months of employee work time, they feel that there has been little improvement. The training is scheduled to continue for two more months, and Azhar feels that too much money has been spent to simply abandon the training. Azhar is experiencing

a. blind bias

b. a training trap

c. confirmation bias

d. sunk cost bias

1. A team of HR professionals is reviewing options for the new benefits package. During their first meeting, Evona suggested offering the contract to HealthPlus HMO, and the others agreed with Evona for the sake of unanimity, without ever researching or analyzing the decision. Evona and her team are engaged in

a. groupthink

b. heuristics

c. minority dissent

d. goal displacement

1. Ichiro is an on-site coordinator for the International Olympics Committee. Ichiro is good at his job because he regularly seeks new ideas and contrary opinions. He tolerates ambiguity well while being quite task-focused. Ichiros decision-making style is best described as

a. Analytical

b. conceptual

c. valuable

d. behavioral