An agile project team is joined by a newly hired team member who is highly skilled but has only worked on predictive project teams. After working with the team for 1 month, the project team has scheduled a product demo with the client, an external customer. The client gives direct and passionate feedback: "This mechanism is overcomplicated. Customers won't like it. We can't support it. Start over!" The new team member begins crying and immediately exits the room. How should the project team react