Question
An airline company is interested in improving customer satisfaction rate from the 56% currently claimed. The company sponsored a survey of 111 customers and found
An airline company is interested in improving customer satisfaction rate from the 56% currently claimed. The company sponsored a survey of 111 customers and found that 68 customers were satisfied. Determine whether sufficient evidence exists that the customer satisfaction rate is higher than the claim by the company.
Does sufficient evidence exist that the customer satisfaction rate is different than the claim by the company at a significance level of a=0.01?
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Business Statistics For Contemporary Decision Making
Authors: Black Ken
8th Edition
978-1118494769, 1118800842, 1118494768, 9781118800843, 978-1118749647
