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An airline company wishes to reduce the customer waiting time at the gates at a major airport using Taguchi Design of Experiments. The management decides

An airline company wishes to reduce the customer waiting time at the gates at a major airport using Taguchi Design of Experiments. The management decides to use Taguchi design of experiments for this project.

Control Factors

Level 1

Level 2

Assigned seating

Yes (Y)

No (N)

Number of check-in bags allowed

1

2

Food and beverage supply on flight

Beverage only (B)

Food and Beverage (FB)

Since there are 3 control factors with 2 levels in each, a total of 8 “runs” are possible. However, since performing the experiment with all possible runs is time-consuming, the management decides to consider only 4 runs.

The noise factors are four different gates assigned to the airline. The experiment data is shown in the following table:

Assigned

Bags

Food/Bev

Gate 1

Gate 2

Gate 3

Gate 4

Y

1

B

31

27

29

32

Y

2

FB

46

40

38

35

N

1

FB

31

29

28

37

N

2

B

45

43

42

41

Make recommendations to the airline company, using Taguchi analysis.

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