Question
An airline company wishes to reduce the customer waiting time at the gates at a major airport using Taguchi Design of Experiments. The management decides
An airline company wishes to reduce the customer waiting time at the gates at a major airport using Taguchi Design of Experiments. The management decides to use Taguchi design of experiments for this project.
Control Factors | Level 1 | Level 2 |
Assigned seating | Yes (Y) | No (N) |
Number of check-in bags allowed | 1 | 2 |
Food and beverage supply on flight | Beverage only (B) | Food and Beverage (FB) |
Since there are 3 control factors with 2 levels in each, a total of 8 “runs” are possible. However, since performing the experiment with all possible runs is time-consuming, the management decides to consider only 4 runs.
The noise factors are four different gates assigned to the airline. The experiment data is shown in the following table:
Assigned | Bags | Food/Bev | Gate 1 | Gate 2 | Gate 3 | Gate 4 |
Y | 1 | B | 31 | 27 | 29 | 32 |
Y | 2 | FB | 46 | 40 | 38 | 35 |
N | 1 | FB | 31 | 29 | 28 | 37 |
N | 2 | B | 45 | 43 | 42 | 41 |
Make recommendations to the airline company, using Taguchi analysis.
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