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An airline operates a call center to handle customer questions and complaints. The airline monitors a sample of calls to help ensure that the service
An airline operates a call center to handle customer questions and complaints. The airline monitors a sample of calls to help ensure that the service being provided is of high quality. Ten random samples of calls each were monitored under normal conditions. The center can be thought of as being in control when these samples were taken. The number of calls in each sample of not resulting in a satisfactory resolution for the customer is as follows: Construct the upper and lower limits for a p chart for the manufacturing process, assuming each sample has calls. Round your answers to four decimal places. Enter negative values as zero.
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