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An analyst working for a large hotel chain has been given a data set of 2,000 customer complaints relating to some of its hotels. The

An analyst working for a large hotel chain has been given a data set of 2,000 customer complaints relating to some of its hotels. The data relates to complaints about different aspects of service at various hotels of the chain. The analyst performed pre-processing on the dataset to obtain the frequency of complaint occurrences as listed in the table below:

Items co-occurring in same customer feedback records

Raw frequency of occurrences

No parking

320

Not clean

200

Not clean AND Not friendly

160

Not clean AND Not friendly AND No parking

35

Bad customer service

235

Bad transport AND Bad customer service

55

Bad customer service AND Not clean

155

Not friendly

300

No parking AND Bad customer service

195

  1. Given the occurrences in the table, Bad Transport---> Bad Customer Service does the association rulerepresent a correct and significant association rule? Justify answer.

Marks: 6

  1. Givencalculate the Lift of the association rule. Based on your calculation of its Lift, is this association rule significant? Justify answer.

Marks: 8

  1. Given the occurrences in the table, what additional pre-processing (if any) would be required to calculate Lift for the association rule. Explain answer.

Marks: 6

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