An angry caller, who sounds as though he may be drunk or on drugs, threatens violence to you or a member of your organization. It is BEST to: Tell the caller you suspect him of being under the influence of alcohol or drugs, and ask him to stop threatening violence. Reason with the caller, telling him that violence will not solve his problem. Get as much information as you can about the caller and report him to the police. Make light of the caller's threats and pretend they are a joke