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An argument for using multiple measures of service quality rather than one super measure is: It's simpler for the staff It's simpler for the manager
An argument for using multiple measures of service quality rather than one super measure is: It's simpler for the staff It's simpler for the manager It makes the measurement process faster It makes it easier to identify specific areas that might be leading to failure
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Economics And Finance Of Higher Education
Authors: John Weidman, John Yeager
1st Edition
1269912941, 9781269912945
