An article in CNN.com (September 8, 2021) titled "Robots are picking up unwanted jobs at a Latin restaurant in Texas Links to an external site.", describes a mobile robot with an iPad that greets customers, takes them to the assigned tables, and carries the food for the wait staff, and cost $15/day. The result is an increase of 50 to 100% in volume, with a third less staff, who like the assistance of the robot. How should the robots be configured to generate both efficiency and increased customer satisfaction? Should the robots be reprogrammable to match the preferences of the wait staff to increase their return on investment