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An average of 1 6 customers arrive at a service center each hour ( Poisson distributed ) . There are two servers on duty, and

An average of 16 customers arrive at a service center each hour (Poisson distributed). There are two servers on duty, and each server can process 20 customers per hour (Poisson distributed). Use Table 18-4.
a. What is the system utilization? (Round your answer to 2 decimals.)

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