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An average of 18 customers arrive at a service center every hour. There are two servers in service, and each server can process 12 clients

An average of 18 customers arrive at a service center every hour. There are two servers in service, and each server can process 12 clients per hour.

1. What is the average number of clients in the system? 2. What is the average waiting time that customers actually have to wait?

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