An employee informs the help desk the laptop they are using cannot update the login credentials when they plug it in to the company's wired network. Wireless connectivity is fine, but the login credentials cannot be updated using Wi$-$Fi$.$ What is a possible action the help desk could take to troubleshoot the problem?

Group of answer choices

Replace the network card

Ping the loopback address

Use a loopback plug

Use a USB to RJ$-45$ dongle