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An employee informs the help desk the laptop they are using cannot update the login credentials when they plug it in to the company's wired

An employee informs the help desk the laptop they are using cannot update the login credentials when they plug it in to the company's wired network. Wireless connectivity is fine, but the login credentials cannot be updated using Wi-Fi. What is a possible action the help desk could take to troubleshoot the problem?
Group of answer choices
Replace the network card
Ping the loopback address
Use a loopback plug
Use a USB to RJ-45 dongle

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