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An Ethical Dilemma T RYAN MCVAY/STONE+/GETTY IMAGES im Sanders of Technol- ogy Unlimited has sold five personal comput- ers to a small firm in his
An Ethical Dilemma T RYAN MCVAY/STONE+/GETTY IMAGES im Sanders of Technol- ogy Unlimited has sold five personal comput- ers to a small firm in his hometown. He secured the order by guaranteeing he could meet the customer's desired delivery date of two weeks. Sanders called his home office and was given the green light to sign the order with the delivery conditions, even though the home office knew there was only a slight chance of meeting these delivery con- ditions. He was very excited with his order until the two-week delivery deadline had passed, and his home office needed two more weeks before the PCs could be shipped. Sanders' customer was furious. What would you do if you were Sanders? What else could he have done when talking to his home office about delivery dates
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