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An example of a Level 4 Policy KPI is Question 18 options: management reviews satisfaction and trust results to develop action plans the SMS contains

An example of a Level 4 Policy KPI is Question 18 options: management reviews satisfaction and trust results to develop action plans the SMS contains a company policy on human factors The SMS defines how the company encourages open dialog between Maintenance and Flight crews rather looking to blame, leaders commit to learn through feedback

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