An "Incident" is any event occurring in the course of Western Community Care Association Limited ('WCCA')'s work that has an immediate and adverse effect on the safety, and/or health and/or well-being of consumers, staff members, volunteers, or students on placement. Staff are required to be vigilant in reporting incidents when they occur so that appropriate support can be provided to those affected and the circumstances can be analysed to reduce the likelihood of a similar event occurring again. with the above information on incident reporting, please come up wth a revised plans and practices for continous improvement